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Full text of "Grenfell Fire Response News, Issue 1, June 24, 2017"

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24 June 2017 
Issue No: 1 

Grenfell Fire 
Response News 

The Grenfell Fire Response Team 
was set up on Friday 16th June 
to support people affected by 
the fire. The team includes 
London-wide local councils, 
the Mayor of London, central 
government, British Red Cross, 
Metropolitan Police, London Fire 
Brigade and many different local 
and national voluntary groups. 

John Barradell, Head 
of the Team, said, 

The thoughts of everyone 
working for the Response 
Team are with the friends 
and family of all those who 
have been affected, as well 
as the local community. We 
are doing all we can to bring 
in additional support and 
coordinate to help 
local people who have 
suffered so much, but know 
we have so much more to 
do and won’t let 
up on our efforts. 

As well as looking to deliver 
much more and effective 
practical and emotional 
help, we are listening very 
closely to the community 
so they can direct help to 
where it is needed most. I 
would also like to take this 
opportunity to pay enormous 
tribute to the local people 
and volunteers from the 
neighbourhood and beyond 
who have flocked to the 
scene to help out in the 
aftermath of the fire and we 
are privileged to be working 
alongside them. 

What is this 
newsletter for? 

This is the first edition of 
the Grenfell Response 
Team newsletter. We 
want to keep you up 
to date with all the 
latest information about 
what is happening and 
the services that are 
available to help. If there 
is anything you wish 
to know, please speak 
to one of the response 
team who will be wearing 
high viz jackets, talk to 
staff at the assistance 
centre or contact us by 
phone or e-mail. All the 
contact details are in this 
newsletter. You can also 
keep up with the latest 
information about help 
and support available at 

For up to the minute info 
please follow us on Twitter 


and on Facebook 


Grenfell Fire Response News 

24 June 2017 

What help is 
on offer? 

If you come to the 
Assistance Centre 

at Westway Sports 
Centre, Crowthorne 
Road, W10 6RP you 

will be able to access 
services and support 
provided by the team 24 
hours a day. 

A Red Cross helpline 
is in action to help give 
practical or emotional 
support to anyone who 
needs it. 

The number is 

0800 4589472. 

This is available 24 hours 
a day. 

Any family and friends 
concerned about 
their loved ones are 
asked to contact the 
Metropolitan Police on 
0800 032 4539 

If you have been 
affected and have any 
other questions about 
the support available, 
please email support@ 

Please do not send any 
personal data like bank 
details or your address 
to this email account - 
rest assured when we 
contact you, we’ll get 
any additional information 
we need. 

What’s the latest with 
rehousing people? 

It is our priority to get people who have lost or can’t get 
access to their homes in to good accommodation as soon 
as possible. We have offered emergency hotel rooms in the 
local area to everyone who needs it, to those people from 
Grenfell Tower, Grenfell Walk and the cordon area. 

Here’s the latest information about housing: 

• In total there are 364 households in emergency 

• 140 hotel placements have been made for people living in 
Grenfell Tower and Grenfell Walk. 

• There are also 109 additional households now in hotels 
from the wider affected area. 

• 137 keyworkers are supporting people affected. 

We are now working with affected families to find longer 
term properties. We start by understanding people’s needs 
and then try to match them with the most suitable home. 

We will only be offering homes in the Royal Borough of 
Kensington and Chelsea and neighbouring boroughs, such 
as Westminster. 

• So far 146 assessments have been completed so we can 
understand what each household or family needs and 
then try to get the best property that suits them. 

• Whilst all households should now have been contacted, 
twenty one households from Grenfell Tower and Grenfell 
Walk have not had their housing needs assessed yet. We 
continue to work with families with the help of amazing 

• Twenty eight viewings are taking place for families to look 
at properties and for them to decide whether they are 
suitable. If they like the property, they can move in. 

• Sixty eight new build flats as part of the Kensington Road 
development in the borough will be provided to re-house 
residents from Grenfell Tower. These will be ready by the 
end July 2017. 

Grenfell Fire Response News 

24 June 2017 

Financial support for Grenfell 
Tower residents 

The government has 
announced details of 
the emergency £5 million 
Grenfell Tower Residents’ 
Discretionary Fund for 
households who have lost 
their homes as a result of 
the fire. 

Every household whose home 
has been destroyed as a 
result of the fire will receive a 
guaranteed £5,500 minimum 
down payment from the 
fund. This will be made up of 
a £500 cash payment and 
£5,000 delivered through 
the Department of Work and 
Pensions into bank accounts 
or similar in a single payment. 

The £500 cash payment has 
already begun to be made 
available to those affected 
from the Westway Sports 
Centre or through the Post 
Office in Portobello Road - 
including those who do not 
have bank accounts. 

The fund is also being 
made available to meet 
funeral costs, and to top 
up payments for those 
households with complex or 
additional needs. 

So far, £1,193,916 has been 
distributed to affected families 
and 97 households have been 
given the £5,000 payment. 

The government has set 
up a dedicated benefit enquiry 
line for people affected by 

the fire at Grenfell Tower. The 
following numbers will be 
staffed between 8am and 
6.30pm, Monday to Friday: 

020 7941 6661 
020 7941 6634 
020 7941 6671 

Help with bills 

The Government and 
utility companies have 
announced a package of 
support for Grenfell victims 
across energy, water and 
telecommunications. This 
includes suppliers agreeing to 
cancel outstanding utility bills 
for victims of the fire. 

Working with 
community groups 

We have been amazed and 
humbled at the incredible 
response from the community, 
both locally and from much 
further afield, and the support 
they have given to people 
in desperate need in the 
aftermath of the fire. There’s 
now a single point of contact 
for voluntary and community 
sector organisations that 
wish to discuss community 
engagement issues and 
concerns. Please contact 
this email address if you 
would also like to be added 
to the update bulletin: 

Hot water update 

A new temporary boiler 
is also being fitted over 
the weekend. Residents 
will see this temporary 
boiler being constructed 
between the Hurstway 
Walk and Testerton Walk 
and on a hard standing 
next to Whitchurch 
Road. The construction 
of the hoarding to 
house this boiler will 
commence tomorrow. 

How can we help? 

We are here to help 
people with all the 
support we can 
offer. This means 
everything from 
getting bereavement 
counselling, health 
advice, what is 
happening to people’s 
post, signposting where 
to get free legal advice 
and many other practical 
and emotional support 
services that are on offer 
to those affected by the 
fire. If you are concerned 
about someone and 
don’t feel they are being 
properly supported, then 
please let us know so 
we can help. 

Grenfell Fire Response News 

24 June 2017 

Frequently asked questions 

Are people in emergency 
housing being put in 
tower blocks? 

No. People are being 
temporarily housed in hotel 
accommodation in or close 
to the Royal Borough of 
Kensington & Chelsea. 

Are people living in 

We are not aware of 
anybody living in parks and 
there is no need for people 
to be living in parks. If you 
know of someone who you 
don’t think is getting help 
then please let us know. 

Are people been forced 
out of the borough, or 
being made intentionally 

This is simply not true. 

No one is being forced to 
move out of London, or 
being threatened with being 
made homeless. We’re 
working to find the right 
accommodation for those 
affected residents, either in 
Kensington and Chelsea or 
neighbouring boroughs. 

Are people affected by the 
fire being asked for ID at 
the assessment centre? 

People affected by the fire 
were issued letters informing 
them of the process to 
access funding and we have 
asked them to show this 
letter as some people may 
have had their IDs destroyed 

in the fire. This is to ensure 
those who need support get 
it. They should not be asked 
for their ID. 

Concerns about cyanide 
released in the air from 
the fire? 

Public Health England 
air quality tests over the 
past week following the 
Grenfell Tower fire shows no 
detectable deterioration in air 
quality. They have advised 
that smoke from any fire 
is toxic and can contain a 
range of chemicals such as 
carbon monoxide, hydrogen 
cyanide, irritant gases such 
as hydrogen chloride. The 
amounts of toxic products 
will vary with the materials 
involved in a fire, its 
temperature and the amount 
of oxygen. 

What will happen 
to anyone who isn’t 
documented but lived in 
the tower? 

We will not use this tragic 
incident as a reason to carry 
out immigration checks on 
those involved and those 
providing vital information 
to identify victims. We will 
also make sure that all 
victims, irrespective of their 
immigration status, will be 
able to access the services 
they need, including 
accommodation and 



Freephone helpline 0808 
808 1677 

24 hours a day. 

Replacement UK 
passports, visas 
or immigration 

0300 222 0000 

(outside the UK 

+ 44 ( 0)300 222 0000 ) 

24 hour advice line 

Air quality and 
smoke exposure 

People who have 
concerns about any 
symptoms should seek 
medical advice 

or call NHS 111. 

More to come on air quality 
in tomorrow’s update 

NHS Mental health 

0800 0234 650 

24 hours a day. 


Free emotional and 
practical support 
for anyone affected. 

08081689 111 

24 hours a day.